Refund Policy

This Refund Policy explains how billing, cancellations, refunds, and credits work for the DeepLode SEO platform at app.deeplode.io(the “Service”), provided by Velirum Digital OU (“DeepLode,” “we,” “us”). It forms part of, and should be read alongside, our Terms of Service.

Payments for the Service are processed by Paddle.com, our authorized reseller and Merchant of Record. Paddle handles the transaction, invoicing, and applicable taxes, and processes any refunds on our behalf. Your purchase is also subject to Paddle’s Buyer Terms.

1. Free trial

New subscriptions begin with a 14-day free trial. A valid payment method is required to start the trial. You will not be charged during the trial period. The trial is your opportunity to evaluate the Service in full.

• If you cancel before the trial ends, you will not be charged— there is nothing to refund because no payment is taken.
• If you do not cancel, your subscription automatically converts to a paid plan at the end of the trial, and your payment method is charged for the first billing period.

2. Subscriptions and billing

Paid subscriptions are offered on a monthly or annual basis and renew automatically at the end of each billing period until cancelled. The price and billing interval shown at checkout apply to each renewal. We will notify you of any price change before it takes effect.

3. Cancellation

You can cancel at any time by emailing billing@deeplode.io from the address associated with your account. We will confirm your cancellation by email.

• Cancellation stops future billing. It takes effect at the end of your current paid period.
• You keep access to your plan until the end of the period you have already paid for.
• Cancelling is not the same as a refund — it prevents the next charge but does not return the current period’s payment.

4. Refunds

You may request a full refund within 14 days of any payment. To request a refund, email billing@deeplode.iofrom the address associated with your account. Refunds are processed by Paddle to your original payment method, typically within 5–10 business days.

5. Credits

Some usage on the Service is metered through credits, spent against the cost of usage such as rank checks, content crawls, and AI analyses. Credits come in two forms:

• Plan credits— the monthly credit allowance included with your subscription. These are allocated each billing cycle and expire at the end of that cycle; unused plan credits do not roll over.
• Purchased credit packs— credits you buy ad-hoc on top of your plan. These do not expire and remain available on your account until used.

Purchased credit packs are covered by the 14-day refund window described in section 4. Credits cannot be exchanged for cash or transferred between accounts.

6. Chargebacks

If you have a billing concern, please contact us first — we can almost always resolve it faster than a payment dispute. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by the “Last updated” date above. The policy in effect at the time of your purchase applies to that purchase.

8. Contact

For any billing, cancellation, or refund question, contact us:

Velirum Digital OU
Narva mnt 5, Tallinn 10117, Estonia
billing@deeplode.io